This page explains how users of the 99 Hotels mobile application can request deletion of their account and associated personal data.
How to Request Account Deletion
To request deletion of your 99 Hotels account, please send an email to:
Please include the following details in your email:
- Your registered email address
- Your registered mobile number
- Your full name (optional)
- A clear request stating that you want your account deleted
What Data Will Be Deleted
Upon successful verification of your request, we may delete:
- Your account profile information
- Login credentials associated with your account
- Saved preferences and user-related records
- Associated personal information stored within our systems
Data That May Be Retained
Certain information may be retained temporarily where required for:
- Legal compliance
- Fraud prevention
- Financial transaction records
- Security investigations
- Dispute resolution
Retained information will only be stored for the minimum duration required by applicable laws or legitimate business purposes.
Processing Time
Account deletion requests are generally processed within 7 business days after verification.
Contact Information
If you have questions regarding account deletion or data privacy, contact: